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You may return any rug purchased from us for a full refund of the original purchase price, so long as you inform us within 30 calendar days from the day of purchase. Once you have notified us of return, we request that the goods are then returned within 14 working days. You are responsible for arranging the return and the return costs. Provided the rug is returned unused in the same condition as it was sent we will issue you with a full refund on your purchase. If a rug is returned to us used, dirty or damaged no refund will be issued.
Please email to firstname.lastname@example.org to get a Return Reference number and the address to return the item. Items returned without a Return Reference number will not be accepted. You can also return the rug to our store in person.
Once the rug is returned as above we will refund the debit, credit card or Paypal account used for the original purchase, we will process all refunds within 24 hours. The time taken for a card refund to be credited to your account will depend on your bank or credit card issuer.