Frequently Asked Questions
- How do you ship & how quickly will I receive my order?
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Expedited shipping options (next day and 1 business day delivery) is available at a small charge for US mainland deliveries. We will dispatch the product within one working day of placing the order. On the rare occasion there is any delay in getting your order to you, we will make sure you are kept informed.Â
To know more about our shippings & return, click on this click https://www.greendecore.com/pages/shipping-and-returnsÂ
- What types of payment do you accept?
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We accept Amex, Maestro, Mastercard, Paypal, Diners club, Google Pay, Apple pay, Shop pay, Discover & Visa
- Can I delay the shipment of my order?
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The shipment cannot be delayed if it has already been dispatched. Though, you can call the courier agent and ask them to return the order to the company. Â
Before dispatching- You can get in touch with the customer care and we will dispatch the product on your given date.
- When will my refund be processed?
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Click here https://www.greendecore.com/policies/refund-policy to know more.
- What is the material of these outdoor rugs?
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Polypropylene is the most popular outdoor rug material. It is stain-resistant, easy to clean, won't fade from sunlight, and can handle high moisture and heavy foot traffic. It is strong and durable, but not at the price of comfort!
- Are the outdoor rugs waterproof?
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These Outdoor Rugs have the ability to absorb, polypropylene makes for a great waterproof outdoor rug. Furthermore, it will not grow mold or mildew when exposed to water – strengthening its durability. Acrylic outdoor rugs offer a texture similar to wool, with stain-resistant qualities.
- How do I keep my outdoor rug clean?
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The outdoor rugs are super easy to clean. Shaking off the rug would take most dirt off it. You can also vacuum, wipe off with a dry or damp cloth, wash with a garden hose or in the bathtub using water.
- Do you need a pad under an outdoor rug?
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Outdoor rugs are relatively low maintenance, but like indoor rugs, care is required if you want them to last. Utilising rug pads for your outside rug is also suggested. Rug pads help to prolong the life of rugs because they act as a buffer between the rug and the surface it's on top of, protecting both.
- Does outdoor rug mould?
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Outdoor carpets are mould and mildew resistant, but mould and mildew can still pop up. If you are going to purchase indoor/outdoor carpet and install it in an area that is typically wet, you will need to buy marine carpet backing. This will help prevent mould or mildew from destroying your carpet.
- How long will the outdoor rug last?
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Lasting” is relative.Â
Some rugs are more durable than others, but typically you can expect to replace an outdoor rug every couple of years if you leave it exposed to the elements year round. They will last longer if you put them in a covered area, and keep them clean.Â
- What is the rug made of?
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It's woven from heavy duty plastic straws made from recycled plastic bottles. Each end has heavy duty cotton binding tape securely stitched on for extra strength.
- Is the rug reversible?
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Yes, the rug is fully reversible so you get two looks for the price of one!
- Is the rug itself recyclable?
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Yes, it is, so it's extra eco-friendly - made from recycled plastic bottles and then can be recycled again!
- Does this rug shed and leave bits of plastic on the floor?
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No - the rug is woven from smooth plastic straws so there's nothing to shed from it
- Since the material is plastic, would it be possible to trip to fit around posts and the edges melted to keep from unravelling?
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We wouldn't recommend doing that. The rug is well made with a tighter weave down each side to prevent unravelling at the edges. Each end of the rug is bound with heavy duty binding tape, securely stitched into place
- Does it curl at the edges?
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No, it shouldn't curl up at the edges
- What are the shipping charges?
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Economic shipping takes 5 to 8 business days (free shipping), standard takes 3 to 4 business days for which you have to pay $9, we also ship to canada as well which takes 6 to 10 business days and will cost $30.
- How do I check the estimated delivery date of my order?
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We will inform you about your estimated delivery date after you have placed your order. We offer free economic shipping, where the product will be delivered within 5-8 working days.
- How can I cancel my order?
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Once placed, you cannot cancel your order. But, you can chat with the customer care for the same on the website.Â
- Is there any hidden cost?
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No hidden cost. Listed price is final inclusive of all duties taxes and shipping. We offer free ecomonic shipping but if you want your product to be delivered early you can opt for standard shipping where you have to pay $9 for the 3 to 4 day delivery.Â
- How do I know if an item is eligible for a return?
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You may return any rug purchased from us in return for a full refund of the original purchase price, so long as you inform us within 30 calendar days from the date of purchase. To know more about the return click here https://www.greendecore.com/pages/shipping-and-returns
- After how many days can I return my order?
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You may return any rug purchased from us in return for a full refund of the original purchase price, so long as you inform us within 30 calendar days from the date of purchase. You are responsible for arranging the return and the return costs. Provided the rug is returned unused in the same condition as it was sent, we will issue you with a full refund on your purchase. If a rug is returned to us used, dirty or damaged no refund will be issued. Â
 Please email to orderseu@greendecore.com to get a Return Reference number and the address to return the item. Items returned without a Return Reference number will not be accepted. You can also return the rug to our store warehouse.Â
- How long does it take to process my refund?
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Once the rug is returned as above we will refund the debit, credit card or Paypal account used for the original purchase, we will process all refunds within 24 hours. The time taken for a card refund to be credited to your account will depend on your bank or credit card issuer. Refund policy- https://www.greendecore.com/policies/refund-policy
- Do the rugs come in warranty?
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Yes, every rug comes with a 1 year warranty.Â
- Are the rugs chemically treated?
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No, we do not use chemicals on our rugs.
- As an entryway rug, do you think it would stay in place (flat) with people coming and going?
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Yes, the rug will stay in place no matter where it is.Â
- If bird poop gets onto the rug will I be able to scrub it off without snagging the material?
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Yes, you can easily do so by using non-abrasive dish cloth
- Is this latex backed?
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It is not latex-backed. It comes with a jute backing.
- Will dog claws catch in the rug.?
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No, it won’t. If the nails are chipped or cracked they will catch on anything.Â
- Is it slippery when walked on with bare feet or shoes?
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No, the rug is not slippery.Â
- Are all your outdoor rugs waterproof?
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Yes, all our outdoor rugs are waterproof. You can hose wash anytime.Â
- Will this rug slide around or will it stay in place?
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No, but we do recommend a non-slip pad if the rug is going on a hard surface flooring