Frequently Asked Questions

Expedited shipping options (next day and 1 business day delivery) is available at a small charge for US mainland deliveries. We will dispatch the product within one working day of placing the order. On the rare occasion there is any delay in getting your order to you, we will make sure you are kept informed. 

To know more about our shippings & return, click on this click https://www.greendecore.com/pages/shipping-and-returns 

We accept Amex, Maestro, Mastercard, Paypal, Diners club, Google Pay, Apple pay, Shop pay, Discover & Visa

The shipment cannot be delayed if it  has already been dispatched. Though, you can call the courier agent and ask them to return the order to the company.  

Before dispatching- You can get in touch with the customer care and we will dispatch the product on your given date.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Click here https://www.greendecore.com/policies/refund-policy to know more.

Polypropylene is the most popular outdoor rug material. It is stain-resistant, easy to clean, won't fade from sunlight, and can handle high moisture and heavy foot traffic. It is strong and durable, but not at the price of comfort!

These Outdoor Rugs have the ability to absorb, polypropylene makes for a great waterproof outdoor rug. Furthermore, it will not grow mold or mildew when exposed to water – strengthening its durability. Acrylic outdoor rugs offer a texture similar to wool, with stain-resistant qualities.

The outdoor rugs are super easy to clean. Shaking off the rug would take most dirt off it. You can also vacuum, wipe off with a dry or damp cloth, wash with a garden hose or in the bathtub using water.

Outdoor rugs are relatively low maintenance, but like indoor rugs, care is required if you want them to last. Utilising rug pads for your outside rug is also suggested. Rug pads help to prolong the life of rugs because they act as a buffer between the rug and the surface it's on top of, protecting both.

Outdoor carpets are mould and mildew resistant, but mould and mildew can still pop up. If you are going to purchase indoor/outdoor carpet and install it in an area that is typically wet, you will need to buy marine carpet backing. This will help prevent mould or mildew from destroying your carpet.

Lasting” is relative. 

Some rugs are more durable than others, but typically you can expect to replace an outdoor rug every couple of years if you leave it exposed to the elements year round. They will last longer if you put them in a covered area, and keep them clean. 

It's woven from heavy duty plastic straws made from recycled plastic bottles. Each end has heavy duty cotton binding tape securely stitched on for extra strength.

Yes, the rug is fully reversible so you get two looks for the price of one!

Yes, it is, so it's extra eco-friendly - made from recycled plastic bottles and then can be recycled again!

No - the rug is woven from smooth plastic straws so there's nothing to shed from it

We wouldn't recommend doing that. The rug is well made with a tighter weave down each side to prevent unravelling at the edges. Each end of the rug is bound with heavy duty binding tape, securely stitched into place

No, it shouldn't curl up at the edges

Economic shipping takes 5 to 8 business days (free shipping), standard takes 3 to 4 business days for which you have to pay $9, we also ship to canada as well which takes 6 to 10 business days and will cost $30.

We will inform you about your estimated delivery date after you have placed your order. We offer free economic shipping, where the product will be delivered within 5-8 working days.

Once placed, you cannot cancel your order. But, you can chat with the customer care for the same on the website. 

No hidden cost. Listed price is final inclusive of all duties taxes and shipping. We offer free ecomonic shipping but if you want your product to be delivered early you can opt for standard shipping where you have to pay $9 for the 3 to 4 day delivery. 

You may return any rug purchased from us in return for a full refund of the original purchase price, so long as you inform us within 30 calendar days from the date of purchase. To know more about the return click here https://www.greendecore.com/pages/shipping-and-returns

You may return any rug purchased from us in return for a full refund of the original purchase price, so long as you inform us within 30 calendar days from the date of purchase. You are responsible for arranging the return and the return costs. Provided the rug is returned unused in the same condition as it was sent, we will issue you with a full refund on your purchase. If a rug is returned to us used, dirty or damaged no refund will be issued.  

 Please email to orderseu@greendecore.com to get a Return Reference number and the address to return the item. Items returned without a Return Reference number will not be accepted. You can also return the rug to our store warehouse. 

Once the rug is returned as above we will refund the debit, credit card or Paypal account used for the original purchase, we will process all refunds within 24 hours. The time taken for a card refund to be credited to your account will depend on your bank or credit card issuer. Refund policy- https://www.greendecore.com/policies/refund-policy

Yes, every rug comes with a 1 year warranty. 

No, we do not use chemicals on our rugs.

Yes, the rug will stay in place no matter where it is. 

Yes, you can easily do so by using non-abrasive dish cloth

It is not latex-backed. It comes with a jute backing.

No, it won’t. If the nails are chipped or cracked they will catch on anything. 

No, the rug is not slippery. 

Yes, all our outdoor rugs are waterproof. You can hose wash anytime. 

No, but we do recommend a non-slip pad if the rug is going on a hard surface flooring